Tag Archives: Client Conversion

Online Chat

Chat Creates Client Contact Conversions

Chat should actually be renamed to something a little more appealing, don’t you think? It just sounds so small, useless, and insignificant. But on the contrary, chat is really a valuable feature to have and offer on your site or blog.

If you’re already sitting there at your computer anyway, why not have the lights on and the door open? I mean who wouldn’t want a potential client or referral visitor to have access to you, or you to them?

Here are some really cool chat sites and tools you can use to strike up a live and real-time conversation with those visiting your websites and blogs. Heck, isn’t that what you’re hoping for and why you created them to begin with? Go figure.

One of my favorite Chat sites and tools is Zopim.com

Zopim Chat

Zopim is very rich in features: See who is on your site/blog in real-time.  See what page they are looking at and what browser they are using.  See where they are located around the world and what they are interested in on your site. Create simple and quick reply responses and inquiries. See how long they’ve been on your site and how many times they’ve returned and much more. All this before you’ve even struck up a live conversation or “Chat” with them.

Another great chat site and tool that’s in Beta right now is ZoHo Chat
ZoHo Chat

ZOHO Chat has everybody talking (no pun intended) Embed a shout-box so visitors a=can chat amongst themselves. Communicate with visitors and get their live feedback. Create chat groups based on criteria you select and setup. Works over multiple IM platforms like Google, Facebook, Yahoo, MSN, ICQ, MySpace and more. Many great features you and your visitors will find useful.

LiveChatINC is a Powerful Live Chat Software

Live Chat INC

LiveChatInc was created and designed with one purpose in mind: “Talk to your website/blog visitors and turn them into customers!”  Now you may be thinking that once you’ve seen one Chat app or software, you’ve seen them all. Not the case here.  PCWorld, TechCrunch, Mashable, and Business Insider have all shared their opinions, and companies like Adobe, Salomon, and the Better Business Bureau have all given their on-site testimonials.  Check out their Live-Chat Customer Happiness Report.

Check Out Online Chat Centers

Online Chat Centers

There is a FREE lite version and then there’s always a paid option.  Online Chat Center has been providing live chat support to over 16,000 websites since 2005. When it comes to connecting business owners with their website visitors in a real time chat, OCC chat support software is a proven leader of premier software’s for live support.

Lastly, checkout Snap Engage for your Traffic Conversion Tool

Snap Engage

Snap Engage is a bit more pricey, but then understandably so with some of the costly features that are included in some of their plans.  A real-time dashboard, and International translation tools.  Customizable mobile chat on the go. Transfer chats and integrate with your favorite CRM (client relations manager)  Get reports, unlimited sites, multi-widgets and more.

It makes sense to have a good and reliable chat and communication tool in place on your site.

You don’t want to miss those prospects and opportunities with those visiting your site.  Real-time is Real-good.  Helping answer questions, assisting visitors with your site’s navigation, or just reaching out to offer a helping hand are all justifiable reasons to consider opening up your site’s to those who may just want to chat with you first before hiring you and your company, or before purchasing your products and online services.  Want to chat about it?  I’m here…

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Top 5 Real Estate Tips for 2012

These might seem simple and basic, but it’s some of “THE BEST ADVICE” I can impart.

Having just returned from the NAR Convention and EXPO in Anaheim, I wanted to share some of the most valuable and beneficial business practices I was able to acquire from the many I had the chance to meet with and interview. I went on a 3-day fact finding “mission” researching the entire EXPO and discovering what hundreds and thousands of industry pros are going to need to achieve if they want their business to not only survive, but to flourish in 2012.

1. The Real estate Industry and EVERY business within it MUST BE MOBILE and MUST incorporate mobile device technology. Marketing and advertising on the mobile platform is NOT OPTIONAL anymore if you want to survive in business today. Period!

2. Your websites and blogs must be mobile friendly. Don’t have QR Codes that link to your site from a users mobile device that land on a standard non-mobile website or page that they can’t view or read. (Believe it or not, this is more common than you might think)  Go look at your websites or Blogs right now and see.

3. Response time to online contacts/leads is the most critical piece of your business today.  It only takes seconds to get a lead, and it only takes minutes to lose them forever. Answer your phones whenever possible and ALWAYS respond to email within 2-3 minutes, even if you have to let them know you’ll get back to them later.

4. There are two types of people out there, those that know you, and those that don’t.  The ones that don’t know you use Google so GET SEO!  Also use sites like Zillow, ActiveRain and others where people are researching REAL ESTATE. My father always told me to fish where the fish ARE, not where I think they are or where I think they should be.

5. ALWAYS use a GOOD CRM to manage and follow-up with your contacts, prospects, and past clients. There is no way to manage your business efficiently and effectively without the most important tool of all, your CRM!!

BONUS TIP: Don’t think you need to have and use every tool, technology, apps, software, etc you come across on the web.  Don’t try and be everything for everybody on every site and social network.  Find the right MLS/IDX tools and sites that help you cultivate contacts and connect with prospects.  Make sure you have GREAT capturing tools in place.  Lastly, constantly and consistently keep sharpening your people and conversion skills, it’s truly an “THE art” to be mastered.